Products Warranty Terms & Conditions

Limited Warranty for the Product

Claire Organics Cool Mist Diffuser

WARRANTY TERMS

Effective date: 1st January 2020

This limited warranty (this "Warranty") is provided to the end-user purchaser ("you") of a Claire Organics-branded range of products, and any other products that Claire Organics ("Claire Organics" or "Manufacturer") sells in Malaysia (the "Product").

Contact Information of Claire Organics: 

CLAIRE ORGANICS GROUP SDN BHD REGISTRATION NO.: 202201000786 (1446483-H)

Business address: 148, Jalan Damai Raya 2, Alam Damai, Cheras 56000 KL.

Telephone: +6018-9111726

This Warranty applies only to purchases made in Malaysia on or after the effective date identified above, and only covers genuine Claire Organics-branded products.  This Warranty is only valid in Malaysia and is subject to the laws of Malaysia.

Claire Organics reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.

1. Warranty Period

Claire's MIST DIFFUSER Warranty

First 30days - 1 to 1 exchange for new unit

1st year - we cover 70% cost for a new unit

2nd year - we cover 50% cost for a new unit

3rd year - we cover 30% cost for a new unit

The Warranty period varies from 1 to 36 months, according to the chart above.

The Warranty period starts from the date you purchase the Product and ceases upon the expiration of the period.

Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase.

In addition, this Warranty only applies to the initial purchase by you and Claire Organics's obligations under this Warranty cease anytime when the Product is rented, sold or otherwise disposed of by you.

2. Warranty Claim Procedures

You may make a Warranty claim within the Warranty period in accordance with the procedures below, 

provided however that you will not be entitled to a Warranty claim if your product or defect falls under one of the exclusions 

under "Section 3 - Warranty Exclusions and Limitations" of this Warranty: 

1) If you experience any issue with your product, please contact our Customer Service at the contact details provided above and follow our instructions on troubleshooting procedures. 

2) If the issue cannot be resolved by troubleshooting, our support staff will refer you to the nearest Claire Organics' official stores, and provide instructions on how to make your Warranty claim.  Please provide sufficient details to enable us to assess the claim. 

Exchange Warranty Service

"Exchange" warranty service means exchange service for your products by Claire Organics at Claire Organics' official stores.

Where the Warranty service type is "Exchange" you will be solely responsible to deliver and transport the product, including payment for the delivery charges for sending to and receiving the Product from Claire Organics' official stores.

The name and telephone number of Claire Organics' official stores near you may be obtained from Claire Organics' website here or by calling our Customer Service. You will need to include your proof of purchase with the warranted Product. Any damage caused during transportation by failing to package the Product correctly will not be covered by this Warranty.

What Claire Organics will do

Once your Warranty claim is received by Claire Organics, Claire Organics will investigate the cause of the problem, and if the fault with the Product is a consequence of the Manufacturer's defect in materials or workmanship, Claire Organics will, at its option, replace, or refund the Product.

Replacement/ Refund

To the extent permitted by local law, Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the Product. Replacement of the Product or a part does not extend or restart the Warranty period. In the unlikely event that your product has recurring failures, Claire Organics, at its option, may elect to give you a refund or credit of your purchase price instead of a replacement.

Reimbursement

Claire Organics or its official stores, to the extent permitted by local law, may seek reimbursement from you of any reasonable costs incurred by them if the Products are found to be in good working order or where the problem falls under any of the Warranty exclusions and limitations. Reasonable costs may include transportation costs and parts and labor costs.

3. Warranty Exclusions and Limitations

This Warranty does not apply to maintenance kits (periodic or otherwise), accessories and consumable items and does not extend to any counterfeit Product, or from which the Claire Organics-branded label has been removed. In addition, this Warranty does not cover any of the following:

• normal wear and tear;
• any damages, defects, malfunctioning, and/or non-functioning of consumables which by nature require periodic replacement, including the following:
• any damages and failures arising from any usage, attachment, installation or connection to, in or with the product, of any non-genuine products (including consumables, accessory, hardware, equipment, part or programs);
• any damages, defects, malfunctions or non-functioning to or in the Product howsoever arising from, caused by or incidental to any external cause (including accidents, fire, lightning, Act of God, exposure to water or moisture, or caused by insects, pests or of whatever kind, or caused by or during any or any attempted burglary, theft and/or riot), and any corrosion, staining or any other such like matters;
• any damages and failures arising from any abuse and/or negligence of any end-users or third parties, howsoever defined;
• any damages and failures arising from the use of the product contrary to its manuals and/or users guides;
• any damages and failures arising from the services (including but not limited to any modification, disassembling or repair) in relation to the products given by any service providers or personnel not authorized by Claire Organics;
• the dropping of any object, fluid inside the products or its mechanical parts;
• setup of products in a location exposed to direct sunlight, blocked ventilation slots, unstable surface, power extension cords or adaptors, insufficient space, extreme temperatures;
• any products that are not properly installed, maintained, stored or used; or upon the occurrence of any of the following events, Claire Organics may, at its sole discretion, immediately terminate the Warranty and treat the Warranty as null and void.  Upon such termination, Claire Organics will no longer be liable or responsible to carry out any Warranty Work for your Product due to any defect even if it is still within the Warranty Period.
• any assignment, sale or transfer of the Product  by the customer to any other party;
• any adjustment, modification, maintenance, service, repair or work of whatever kind carried out to the Product by any party that is not duly authorized by Claire Organics;
• any act, deed or thing done not in accordance with (i) the information or manual supplied with the Product, or (ii) Claire Organics' instructions howsoever given and wherever contained;
• any abuse (including rough handling/transportation), negligent act or use, misuse, tampering or wrongful management of the Product, including failure or neglect to maintain the correct environmental conditions such as air quality, humidity or temperature, or failure to maintain the correct and proper inspection, maintenance and service schedules recommended for the Product); or
• any damage or tampering of the label on the Product, or any alteration to the Warranty certificate or Product's proof of purchase; 

CLAIRE ORGANICS MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND, ONLY TO THE EXTENT PERMITTED BY LAW, CLAIRE ORGANICS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS WARRANTY. TO THE EXTENT THAT THE ABOVE WARRANTY SERVICES AND TERMS OR ANY PART THEREOF IS INCONSISTENT WITH LOCAL LAW, THE WARRANTY SERVICES AND TERMS OR THE CORRESPONDING PART SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW. EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THIS WARRANTY DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY CONSUMER RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.