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Policy

POLICY


1. Privacy Policy


Data Protection And Privacy Policy Notice

Your personal data including your name and contact details which you have provided to Claire Organics®. (hereinafter referred to as "we" or "us" or "our") in this website ("Personal Data") will be recorded, stored and otherwise processed by us for obtaining your feedback in relation to our goods and services, advertising, marketing, communication, conducting market surveys, trend analysis, processing your membership application or registration under our loyalty program and our other legitimate business purposes ("Purpose").


Please be informed that your Personal Data may be disclosed to our affiliates, service providers and relevant business partners such as public relations agencies, market research firms, advertising agencies (if any) for the Purpose and as permitted by applicable data privacy laws. In addition, you will appreciate that we are part of Claire Organics® which operates in multiple jurisdictions. Accordingly, access to the Personal Data may be granted to other entities within Claire Organics® and may be transferred out of Malaysia for their processing of your Personal Data for any of the foregoing Purpose, if required.


You may request for access to or correction of the Personal Data or limit the processing of the Personal Data at any time hereafter by submitting such request to us via e-mail to Claire Organics® (hello@claire.my) or telephone at +6018-9111726. Please note that it will be necessary for you to provide all of the Personal Data, without which we will not be able to process the same for the Purpose including our obtaining your feedback. By submitting your Personal Data in this website, you consent to the processing and transfer (if required) of your Personal Data by us.



2. Refund & Return Policy


Refund

  • We do not provide refund for any order. 


Returns

  • We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 7 days of delivery date.
  • Kindly contact us for confirmation of return & exchange products via email: hello@claire.my
  • All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice once contacted our customer service and approved. 
  • All product may be exchanged once.
  • Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
  • All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender's preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. You can also exchange the products at our official outlets at The Gardens/ Sunway Velocity/ Publika/ Sunway Pyramid. Subject to approval by our customer service officer.
  • Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  • In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  • Claire Organics reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
  • If you have any questions on our return policy, please contact Customer Service at hello@claire.my. Please provide your contact details, order number and reason for return. 


3. Delivery Policy

Shipping And Delivery Terms

  • Items purchased will be couriered via Standard Shipping service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation.
  • Please note that our delivery is 3-5 working days for West Malaysia, 3-7 working days for East Malaysia with exceptions of additional 3 working days during Holiday period.
  • Orders will be couriered between 9am - 5pm from Monday to Friday, half days on Saturday.
  • Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
  • Please note that you will have to sign for your order. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.
  • If you are not at the delivery address at the time of delivery, the assigned logistic company will provide a notification card advising you of the process for redelivery. If three attempts (total) are made to deliver your order, it will be returned to us. Redelivery will be at the expense of the customer.
  • Claire Organics will not be responsible for orders signed for by someone other than the designated recipient.
  • If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company's discretion.
  • In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  • Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 1pm and on weekends will be processed on the following Monday.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • If you wish to ship an order internationally, please order through email and we proceed for you manually. Email: claireorganics@gmail.com 
  • All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.

Standard Delivery Charges

  • Klang Valley: Shipping charge RM7. Free shipping with purchase of RM80 & above.
  • West Malaysia: Shipping charge RM8. Free shipping with purchase of RM90 & above.
  • East Malaysia: Shipping charge RM15. Free shipping with purchase of RM120 & above.