- We do not provide refund for any order.
- We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 3 days of delivery date.
- Kindly contact us for confirmation of return & exchange products via email: firstname.lastname@example.org
- All new and unopened normal priced products may be exchanged after contacted our customer service and approved.
- All product may be exchanged once.
- Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
- All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. You can also exchange the products at our official outlets at The Gardens/ Sunway Velocity/ Publika/ Sunway Pyramid. Subject to approval by our customer service officer.
- Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
- In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
- Claire Organics reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
- If you have any questions on our return policy, please contact Customer Service at email@example.com. Please provide your contact details, invoice number and reason for return.